The girl Jessica doesn't know how to cut color or anything outrageous prices poor management will never go there again
I have never been treated so poorly over a mistake that is on them. Scheduled an appointment online for the three women in my household included foils cuts, etc. so not a cheap trip we would be looking at upwards of 500 dollars worth of work here. They emailed back rescheduling my appointment for a different date and quoted if it didnt work for me, then I call and let them know. I call today to make sure its all booked and she goes on to say that those appointments are no longer available and I had to call and confirm????WHAT ARE YOU KIDDING ME. So of course i was a bit irate but not screaming my head off or cursing them out, she goes on to say its not her problem and hung up on me.... WOW thats the type of customer service people or giving out these days??? So I call back they would not answer. So i called a few more times until I got someone to pick up. I ask why would you hang up on a person that was clearly upset and knowing it will just make the situation much worse. She didn't try and offer a different appointment date or time or maybe 10 percent off for the mistake. She just continued to say it was not her problem. Well maybe not your problem but its a customer lost for life and a bad reveiw online. They have worked on my hair in past and at 200 dollars a trip you would think I meant more then an "it's not my problem".. They were nice as pie taking my money but when they make a mistake they won't even own up... What is the world coming to when buisnesses just don't care anymore...#WHEREISTHECUSTOMERSERVICEGONE
Lovely shop, workers are great, could keep coming back to get my hair washed lol, prices are decent for a hair cut, childrens are a bit expensive for what they are.
Recently started getting my hair styled here when stylist Sandy Dunbar was recommended to me. She knows exactly what shes doing and shares her honest opinion for what best suits your hair; she does great colouring and cuts!
Conversations do add points to the whole experience but when you don't feel like talking to me and still talk as if it's routine, asking me the same question after 5 minutes, I'd rather you focus on my hair. And my hair, ...
The Head Shoppe is a Canadian Hair Care based in Truro, Nova Scotia. The Head Shoppe is located at 245 Robie St, Truro, NS B2N 5N6, Canada.
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